This talented analyst will monitor antivirus, intrusion prevention systems (IPS), network access control (NAC) and Security information and event management SIEM systems to identify and report adverse system and network activity.
This person will analyze IT systems functionality and integration with management, processes, structure, culture, and performance. Conduct organizational analysis using qualitative and quantitative tools and techniques to assess the effectiveness of the clients IT systems relative to overall program goals.
Responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
Install and provide support for all client server based technologies. Install and maintain various server platforms. Serves as project leader in a coordinating role between clients and IS personnel for problem resolution, project evaluation and personal systems implementation.
The successful candidate will be responsible for providing Tier II operational support for Windstream's broadband customers; the position will also generally interface via phone, chat, and trouble ticketing systems with Windstream technicians and front-line technical service representatives.
Serves as liaison between Human Resources, Payroll, Learning and Development, and internal Information Technology (IT) departments. Provides systems support and analysis to leverage technology solutions.
This position is responsible for analyzing and interpreting data from various sources supporting internal management and the development of automated reporting and dashboard solutions of core analytic deliverables.
Review and manage customer quality agreements and other quality system legal documents. Documents may include PO clauses, terms and conditions, business assessments and quality certifications. Facilitate the negotiation, update, exception and termination processes with sales and other internal departments.
You will be responsible for performing highly detail-oriented work that involves performing security threat analysis of various malware and web attacks, scheduling ids signature platform updates and working with clients to remediate security related issues based on operational needs.
Lead to guide the outsourcing support team to understand business requirement, and get agreement on the estimation and functional design, working as liaison between outsourcing support team and business user.