In this role, you will work closely with current and prospective customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within assigned territory.
In this role, you will be responsible for providing high-level second-tier product-specific technical information and support to internal and external customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.
In this role, you will maintain open and frequent communications with other Customer Care team members with regard to client activity; ensure that assigned trouble tickets are updated regularly with clear and concise notes that indicate actions needed to complete request.
This position will provide important technical product and system support to internal staff and external customers. Participate in semi-complex product support to customers remotely via telephone, e-mail, & fax and documents accordingly.
The successful it support engineer will be responsible for utilizing his / her skills to provide assistance to the operations team in resolving technical problems within the fulfillment center that cover a multitude of technical disciplines.
The Technical Operations Engineer will have prior experience of configuring and managing low-latency, high-availability trading systems, working closely alongside developers, quants and traders is a plus.
In this role, the selected candidate will support integrating some of the largest Internet companies into the Conversant system: design, develop, implement and test technical solutions based on business requirements.
In this role, the selected candidate will work with Development or QA teams, when needed, to assist in the resolution of issues; work with developers and release management to design and implement Chef cookbooks and recipes.
In this role, you will work independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology.
In this position, you will support, Install, maintain, and troubleshoot standard PC hardware and peripherals, local data center / servers support and software applications, including burglar, card access system, telecommunications systems, presentation systems and network infrastructure for local site. Resolve user and system problems.
In this role, the selected candidate will manage ongoing projects to insure uninterrupted flow of technical information and development of future business; proactively work on projects in design stage to maximize sales opportunities.
In this role, you will be performing root cause analysis and issue resolution, designing and developing solutions, and working with clients to improve productivity with the maximized use of the Oracle modules.
The successful Technical Operations Engineer will be expected to play an important role supporting this growth, and will bring a passion for all things systems-related, from hardware and networking through to software build, deployment, automation and tooling.
In this role, the successful candidate will provide support to customers of multi-platform production systems within client/server and mainframe environments communicate problems either orally or in writing to the shift supervisor or team.