In this role, you will remain competent and has a thorough understanding of PC hardware components and ITG supported software, including messaging clients, web browsers and Internet, anti-virus software, office productivity applications, and time entry systems.
As a Technical Application Specialist for this project, your job is to understand the design, networking environment and core functionalities of our locomotives' on-board systems inside-out, so that you can help successfully integrate the new application that will enable our locomotives to be PTC-capable.
In this role, the selected candidate researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards.
The Desktop Support Analyst II is primarily responsible for performing PC builds, configuration and data migration, as well as providing end - user training related to PC provisioning, including those related to hardware lease replacement, and for performing repair of desktop / laptop hardware.
The Software Implementation and Support Specialist will support the eFiling system for internal court system personnel, court litigants, and for members of the public; product support will be provided in-person, over the phone, via email, or via live online chat.
In this role, the selected candidate will manage and prioritize multiple support/help tickets; interact with internal and external user community to resolve issues, perform training and gather requirements.
In this role, you will maintain open and frequent communications with other Customer Care team members with regard to client activity; ensure that assigned trouble tickets are updated regularly with clear and concise notes that indicate actions needed to complete request.
In this role, the selected candidate will design and implement application configurations to meet business process and application requirements; review and approve technical specifications and conduct code walk-through.
In this role, the selected candidate will provide 3rd level technical support to Field Services organization, selected vendors and help desk personnel who are deploying new or troubleshooting existing hardware and software.
The candidate should have a broad understanding of supply chain and PDM and will be able to provide solution to business process and requirements in terms of new design, configuration and business process change for implementation and/or extending of existing applications and will be able to lead IT process improvement initiatives.
In this role, you will perform critical analysis on information consolidated from multiple sources, identify and resolve conflicts, and break down high - level information into detailed workable requirements.
In this role, the selected candidate will develop and maintain positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.