Escalates issues and facilitates user assistance from third parties or other IT groups as needed; provides technical support, administration, for all internal end-user software, hardware, and connectivity.
In this role, you will have an understanding of the existing electrical system loading profile, utility charges, power quality, grounding, protection, maintenance needs, safety, reliability, and remaining useful life of the plant power system equipment.
In this role, the successful candidate will provide support to customers of multi-platform production systems within client/server and mainframe environments communicate problems either orally or in writing to the shift supervisor or team.
In this role, the selected candidate will serve as a support arm to Implementation and Onboarding functions, as a technical consult for Sales, and as the escalation point for support cases requiring greater technical investigation.
Work closely with development and infrastructure teams to understand the requirements for cme internally developed applications and properly integrate the applications into our aws environment. Ensure that both development and delivery organization standards are followed.
Configure, monitor and champion improvements in collaboration with application support peers, platform support and application development to ensure the integrity of the application environment (monitor performance, predict requirements, implement changes, etc.).
In your role as a Technical Support Engineer, you will lead a team that is the first point of contact for clients and is responsible for tier I/II technical issues and will require the ability and eagerness to perform root-cause analysis as it relates to Network, Server and Cloud issues.
In this role, the selected candidate will be responsible for day-to-day operations of trading systems including uptime, capacity and performance; help with regression testing functionality and stress testing application servers for capacity and performance.