In this role, you will understand the measurement Net Promotor Score ( NPS ) and ability to build action plans against NPS studies. The selected candidate will anticipate, understand the totality of the business initiatives and clearly understands stakeholder needs.
In this role, the selected candidate will provide value added consulting to clients concerning health and welfare plan implementation and ongoing administration (e.g. annual enrollment, plan changes) including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc.
In this role, you will be responsible to develops and maintains effective, professional relationship with residents, the community and owners. Maintains customer service and excellent relations with residents, resident cooperatives, outside agencies and organizations.
In this role, you will be responsible to manage, leads, and controls the activities of the Post Market Product Assurance function focused on Complaint Investigation, Health Hazard Evaluation, and Product Risk Management for all ECT products which have been released into the market.
The Insights Manager will create an annual Strategic Insights plan to directly support the brands' marketing strategic plans. This person will also collaborate with other members of the Insights team within the CBG as well as with other division partners in key functions such as Marketing, Marketing Communications, Sales, Digital and Product Development.