The selected candidate will highly motivated and passionate individual that desires to play a key role in Client by coordinating operations and engineering teams to identify, triage, and resolve customer impacting incidents, verify service impact to the end users, and work alongside subject matter experts to identify root cause.
In this role, you will work with vendors to understand system features and requirements, work with M&T support resources to define and design infrastructure components or interactions toward implementing platforms to support business and technology roadmaps.
In this role, the selected candidate will manage all aspects of the change process for externally purchased products and components, including timelines, budgets, and reports to ensure all deliverables associated with the change are completed on time and within budget.
In the role of a Technical Support Engineer, you will be a member of a highly skilled team. You will utilize a web-based customer response support system designed to allow our engineers the ability to provide the highest levels of satisfaction to our customers while resolving their tickets.
The Engineer provides guidance and support for cloud technology practitioners. The successful candidate will be responsible for supporting IaaS and PaaS hosted on the Cloud. The end result will advance and integrate with existing support model to produce an ITIL compliant ecosystem that minimizes human interactions in support of true cloud solutions.