Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
The Intermediate Data Support Analyst role will be focused on the data administration of investment operations systems, as well as relationship management between external vendors, data suppliers, and internal stakeholders.
Work closely with business partners to define strategies for technical solutions, determine requirements, and develop functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure.
The the Application Support Specialist you will be responsible for planning, designing, developing, and launching efficient information systems and operations systems in support of core organizational functions.
Provide technical and IT administrative support within areas of the IT Department and the Technology Support Division technical analysis, troubleshooting, end-user support, project administration, and development of improved efficiencies.
Identify any IT related deficiencies based on scan or other IT assessment test or techniques, as part of a gap analysis; implement patches and implement corrective actions needed to mitigate security risks and vulnerabilities.