This position will work with key business users in the provisions of services; analyze data and activities to provide relevant and up to date information to support decision-making and the effective working.
The Analyst will provide high quality analytical support service such as gathering and analyzing Business Process Support data and producing reports in order to provide relevant and up to date information to support decision making.
The Social Media Support Analyst will engage in social media channels to identify and resolve issues impacting Charters customers, leveraging social media listening and response tools as well as deep product knowledge.
In this role, you will proactively ensure service continuity and improvement through the review of partner improvement plans, the use of Problem Management, quality tools, and report on your activities.
In this role, you will support the Work Management and Scheduling suite of applications at National Grid to ensure the overall provisions of services required by customer groups in the business are performed.
In this role, you will be responsible for
communicating with software and/or hardware vendors when necessary to install software or resolve problems. Evaluating new software and/or hardware and communicating findings to appropriate parties.
The selected candidate will highly motivated and passionate individual that desires to play a key role in Client by coordinating operations and engineering teams to identify, triage, and resolve customer impacting incidents, verify service impact to the end users, and work alongside subject matter experts to identify root cause.
In this role, the selected candidate will complete Shift Turnover Log / Daily production Schedule, Balancing Log Service Level Availability Log, Downtime Log and Data Control Reports are in Balance and signed-off.
The Finance Support Analyst will be responsible for the coding of monthly purchase for a list of distributors and the setting up and processing of supplier contracted national volume discount(NVD) calculation, invoicing, collection and reconciliation ensuring timeliness, accuracy and completeness.
In this role, you will manage Daily Reference Data Quality through daily SQL based investigations & resolution. An understanding of Corporate Action Data, Exchange Data, and Security Identifiers is highly desirable.
In the role of a Technical Support Engineer, you will be a member of a highly skilled team. You will utilize a web-based customer response support system designed to allow our engineers the ability to provide the highest levels of satisfaction to our customers while resolving their tickets.