The Team Leader is responsible for providing effective leadership to meet the claim service needs of customers, including clearly communicating Corporate/Claim Department goals and objectives as they relate to the Claims Auto Physical Damage Dept.
In this role, you will be responsible for
perform on-site installation, repair, maintenance, qualification, and validation of Chromatography (HPLC,UPLC) and similar systems. Mass Spec experience a plus.
In this role, the selected candidate will drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times; provide and contribute information such as fault triage and training materials.
In this role, you will collaborate with software engineers and engineering leadership to uncover pain points and opportunities to accelerate the delivery of new business value through platforms and software.
In this position, you will provide real time assistance to Technical Solutions Center staff, Ortho Field Service personnel (Field Engineers, Laboratory Specialists, etc.) and Distributors to troubleshoot Mechanical and/or Assays issues and optimize remote resolution.