In this role, you will define, prioritize and set the overall roadmap for how a subscriber registers and signs up online, manages their account and preferences, self-service help and interacts with virtual and chat agents.
In this role, the selected candidate will work closely with the leadership and strategy teams to translate the organizational strategy, business/market requirements, product backlog and portfolio investment plan into a segment portfolio vision and an adjunct view of the road map.
In this role, the selected candidate implements processes for monitoring/ alerting, systems maintenance, capacity management, change control, storage management, applications processing, communication, network, and security services, production and test environments and others solutions as deemed necessary.
In this role, the selected candidate will collaborate with thought leaders and functional leadership within Insurance Operations around effective use of models to address business needs; coach/teach partner areas on creation and ownership of their models to address business needs.
The Director, Information Security Operations and Programs is a senior leadership role accountable for the design, implementation and operation of the Security Operations Center (SOC), an organizational structure with the mandate of providing day-to-day security services to all member organizations of TMX Group Ltd.
In this role, the selected candidate will develop and conduct supplier audits while sourcing new potential suppliers as required; create or improve processes and procedures to meet/exceed corporate performance.
In this role, the selected candidate will establish and leverage internal and external relationships with third party vendors, service providers, sales, marketing, business development and account management representatives; focusing all resources on high quality, integrated services delivery to clients.
In this role, you will achieve and exceed: Productivity initiatives identified to transform Service Delivery; YoY Productivity Targets; Quantum growth in Service Delivery client experience; Reduce costs; Impact/Influence revenue retention; Positive impact to Associate Engagement.