Provide technical and IT administrative support within areas of the IT Department and the Technology Support Division technical analysis, troubleshooting, end-user support, project administration, and development of improved efficiencies.
Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
The the Application Support Specialist you will be responsible for planning, designing, developing, and launching efficient information systems and operations systems in support of core organizational functions.
The successful candidate will develop a comprehensive understanding of the ISG Cloud platform, already have a deep understanding of the basic technologies upon which it was built and be able to leverage the two to quickly resolve issues and preempt future issues.
As the Application Support Specialist/Programmer you will be responsible for planning, designing, developing, and launching efficient information systems and operations systems in support of core organizational functions.