Leads cross-functional project teams across IT. Prepares and analyzes forecasts, timelines, budgets and reports to ensure project deliverables arrive on time and on budget. Experience should include Project Management and ability to influence and drive deliverables.
Assists the General Manager in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state compliance, accounts receivable and accounts payable, recruitment and hiring of location employees.
The Operations Manager ensures high quality, responsive service level performance and implements various productivity improvements and cost savings components to operations, standardizing processes where appropriate.
Independently evaluates the performance of the book of business and identifies opportunities for improved pricing, segmentation, underwriting, and risk classification, giving due consideration to loss results, conversion, retention and competitive position in the marketplace.
Support the Director of Operations to lead all aspects of this site, with the vision of maximizing financial potential, providing Best In Class service to our guests, and developing a culture of excellence within our team of Top Performers.
Develops systems and sets performance targets and measures that appropriately assess the performance of the project and maintenance group and reviews progress to ensure achievement of targets; develops strategies for increasing site efficiency.
Work closely with the Sales, Commercial & Marketing teams to understand customer, competitor and industry information and integrates this intelligence into strategic plans to drive top line growth with a strong focus on profitability (this includes; pricing, cost out strategies, product strategy, technology investment and regional expansion).
In this role, you will identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.