The Senior Small Business Relationship Manager (SBRM) provides comprehensive financial solutions to small businesses with annual revenues from $250K up to $5 million, and are the primary point of contact within financial centers for walk-in small business customers and the resident expert for Small Business products, services and strategies.
The SBRM will spend the majority of their time meeting the sales and service needs of small business customers, and are also responsible for uncovering the small business customer's personal banking needs.
In this role, you will focus the majority of their time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients.
May effectively manage staff to achieve performance standards, develop and motivate staff to achieve effectiveness; mentors, trains and shares high level knowledge. Ensures staff demonstrates appropriate customer service attitudes.