In this role, the selected candidate will be responsible for budgeting, analytical, modeling and forecasting experience including attention to details and ability to work effectively under time pressure.
In this role, you will interact with customers to help troubleshoot and resolve complex technical product problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems
In this role, you will collaborate with end users and other IT departments to determine the causes and solutions to issues. Responsible for analyzing and resolving technical issues within PeopleSoft Financials modules.
In this role, the selected candidate must have the ability to adhere to work instructions & escalation processes; coaching (as required) newly on-boarded team members to help enable them to be independent.
In this role, you will perform root cause analysis for service impacting issues, working closely with the account managers and design teams. The selected candidate will be part of a global team of product experts providing support to companys global customer installed base.
In this role, the selected candidate will be responsible for providing product feedback to development and marketing; building relationships with appropriate groups and individuals inside and outside Technical Support.
The Reporting Engineer shall be responsible for the support (including configuration, customization, and interoperability) of the cardiovascular reporting portions of the company's software products, based on customer specifications and in compliance with the company's quality procedures.
In this role, you will performs complex analysis of business goals, objectives and needs of the general business environment and may create complex functional and technical specifications and flowcharts.
In this role, the selected candidate will act as a single point of contact for phone calls emails and Chat regarding IT issues and queries; receiving, logging and managing calls from internal staff via telephone email and chat.
In this role, your responsibilities will include providing first and second level support for external and internal customers; prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions.