In this role, you will perform root cause analysis for service impacting issues, working closely with the account managers and design teams. The selected candidate will be part of a global team of product experts providing support to companys global customer installed base.
This role provides inside engineering support for the sales force of the Strategic Accounts business within the company, working with only the largest and highest priority commercial HVAC customer accounts to provide specifications and systems solutions.
In this role, the selected candidate will promote the consistent and unified direction of all applications engineers globally; consistent risk hazard analysis for PMark and new/existing bus chassis system configurations.
In this role, the selected candidate will be responsible for providing product feedback to development and marketing; building relationships with appropriate groups and individuals inside and outside Technical Support.
In this role, your responsibilities will include providing first and second level support for external and internal customers; prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions.
In this role, the selected candidate will translate business requirements into SAS analytic methods and linkage to business value; prepare prototype solutions and presentations based on opportunity analysis.
The Reporting Engineer shall be responsible for the support (including configuration, customization, and interoperability) of the cardiovascular reporting portions of the company's software products, based on customer specifications and in compliance with the company's quality procedures.