In this role, you will perform root cause analysis for service impacting issues, working closely with the account managers and design teams. The selected candidate will be part of a global team of product experts providing support to companys global customer installed base.
In this role, the selected candidate will be responsible for providing product feedback to development and marketing; building relationships with appropriate groups and individuals inside and outside Technical Support.
In this role, you will be responsible for a wide range of activities surrounding the on-going maintenance and expert level support of Verizon Managed Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management.
The Reporting Engineer shall be responsible for the support (including configuration, customization, and interoperability) of the cardiovascular reporting portions of the company's software products, based on customer specifications and in compliance with the company's quality procedures.
In this role, your responsibilities will include providing first and second level support for external and internal customers; prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions.