Identify, analyze, and evaluate complex and highly sensitive systems, policies, and processes through a deliberate Army Lessons Learned process. Determine procedures for solving complex design, integration, and analytical problems.
Serve as the communication link between the customer and the HBI internal team sales team, customer development managers, retail planning, field services, customer operations, customer service, finance, marketing, and other cross functional areas on program execution.
As the liaison between the customer and Cisco technical support, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role.