As the liaison between the customer and Cisco technical support, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role.
Identify, analyze, and evaluate complex and highly sensitive systems, policies, and processes through a deliberate Army Lessons Learned process. Determine procedures for solving complex design, integration, and analytical problems.
As a Business Operations Analyst, you will work alongside the Cloud Adoption Services reporting analyst to ensure critical data feeds are accurately reporting while aligning usage data to value driven activities.
Ensure timely and accurate reporting of the trading desks results; monthly and quarterly account ownership reconciliation, book management, legal entity and regulatory reporting and accounting policy implementation.
The Sales Analyst is responsible for supporting sales onboarding and training activities for new and existing associates, performing sales force effectiveness reporting and insights, sales data management, Salesforce.com support and special projects.