In this role, you will provide technical solutions to a wide variety of complex problems using innovative and practical approaches that are consistent with company business objectives.Must have a strong understanding of technical and business objectives and ability to establish work priorities accordingly.
In this role, your responsibilities will include providing first and second level support for external and internal customers; prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions.
In this role, the selected candidate will be responsible for providing product feedback to development and marketing; building relationships with appropriate groups and individuals inside and outside Technical Support.
In this role, you will be responsible for a wide range of activities surrounding the on-going maintenance and expert level support of Verizon Managed Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management.
The Reporting Engineer shall be responsible for the support (including configuration, customization, and interoperability) of the cardiovascular reporting portions of the company's software products, based on customer specifications and in compliance with the company's quality procedures.