The ideal candidate should have a technical background, design and development experience with Java, debugging skills, must enjoy interaction with customers, have excellent communication skills and enjoy a fast paced work environment.
Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of IBM technical products, programs. Performs top tier problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
As the IBM Resiliency Services Service Line Representative, you will be expected to convey subject matter expertise and credibility in working with customers and internal IBM Opportunity Identifiers and extended IBM team members.
Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction with service and parts support and by responding to customer concerns or requests.
In this role, the selected candidate will support the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports.
As the Financial Services Sales Representative, you will build and maintain business relationships with advisors who market our products and services in order to meet or exceed established individual and team sales goals and help the advisor provide the right solutions to their clients.
In this role, you will provide technical solutions to a wide variety of complex problems using innovative and practical approaches that are consistent with company business objectives.Must have a strong understanding of technical and business objectives and ability to establish work priorities accordingly.
Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions; follow the escalation process; follow the shift hand-over process; update work logs; update the knowledge base.