The focus of these positions is to be responsible for programming activities related to mainframe business applications including the analysis, design, development, testing, implementation and support.
Performs assessments and projections as part of the analysis process, develops technical reports and briefings, projects deliverables, and provides monthly status reports and other finished products for G-4 leaders.
The primary purpose of this role is to create the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards.
The Support Analyst is a position on the Support Solutions team within MiPS (Medical Information Platforms & Solutions). The purpose of the job is to navigate a highly regulated environment to provide technical end user support, capability development, technical communications, continuous improvement project delivery and reporting as part of an overarching tiered support model aimed at providing delivery of end user support solutions to North America Medical Affairs.
Responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
In this role, you will develop, maintains, and supports both large and small scale web development/ application initiatives from planning to execution, including communicating with business owners to gather requirements and provide status.
This role will partner with leadership in our Selling, Engineering & Development, Operations, and General Management functions to support flawless execution. Analytical and strategic thinking will be key assets in this role, as will the ability to drive continuous improvement both within the role as well as supporting other cross functional teams.