In this role, you will work closely with the local sales and marketing teams for the SMI team, to deliver strategically designed training, and implementation roll out plans, based on each institutions size, structure, and unique needs.
In this role, you will be responsible to analyze and resolve/escalate problems encountered by the team during the implementation of all products/systems. This will include detailed issue escalation and resolution through interaction with third party vendors.
In this role, you will provide a wide array of training and support services to Customer Operations, which includes but is not limited to the Customer Contact Center, Meter to Cash, Integration Center, and New Business Team.
In this role, you will serve as a Virtual Battle Space (VBS) training integrator, supporting the Army National Guard mission. Ensure unity of command in supporting Training Readiness Authority (TRA) by coordinating with commands and develop and tailor scenarios and tasks to support the commanders training needs.