Perform first-level CRM administration functions including but not limited to user account set up, daily user support and reports; deliver targeted and general training to users via Webex and/or in-person training.
Identify requirements through interviewing stakeholders, conducting requirements gathering workshops, evaluating business processes, collecting user stories, examining scenarios and use cases, and analyzing business and workflow inputs
Improving existing work or author original analysis that advance our ability to: Interpret results, deliver more effective predictive models, address previously undiscovered challenges that reduce our ability to deliver outcomes that exceed client expectations.
Provide stewardship over the testing, integration and rules within EBS. Collaborate with systems teams and users to proactively assess current processes. Evaluate system to suggest improvement measures to EBS and out of system processes
This role acts as a consultative liaison with the business to define business requirements and solution them appropriately, primarily in the areas of finance and controlling. The person in this role must be able to lead and execute small to medium size break/fix and improvement projects with minimal supervision.
Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals.
Participation in the quarterly call planning and/or lead generation processes to ensure all business rules that are developed as part of the strategic decision-making process are appropriately interpreted and executed within our processes and systems.