In this role, the selected candidate must have an experience with strong SQL skills, knowledge of build systems, (ideally MS Build and TFS RM but will train) automated deployment processes and interest in all elements of the SDLC.
Perform root cause analysis on issues escalated to R&D using application logs and customer reports; communicate with internal and external customers to gather details, asses impact, and coordinate solutions and workarounds.
As part of the Technical Services team, the SSE will also provide integration support and consulting for our growing list of clients and partners, in addition to providing internal training and support.
The Operations Support Engineer is responsible for providing high-quality technical support for various Arcadia software offerings. This position works in concert with the Engineering, Infrastructure, , and Account Management teams to monitor system and job performance and ensure that issues are resolved completely and efficiently. Support Engineers deliver effective technical customer support to our rapidly growing customer base in a tiered escalation model.
The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
Provide technical support to customers implementing & deploying Company solutions; investigate, design, & propose solutions to issues raised by customers; ensure that CaféX products are customer ready. .