Driving the strategy and development of our digital product offerings, including mobile, SaaS, Video, email, and self-service, by defining market & product requirements for market-leading customer engagement solutions in support of industry needs.
In this role, the selected candidate will create business cases and provides formal recommendations on market entry and development strategy to drive growth in existing accounts and new geographies; applies a thorough understanding of the current distribution network to align channel strategies to maximize product market penetration.
The purpose of the Sr. Strategic Operations Director role is to facilitate the strategic development of the assigned clients book of business in volume and indeed in additional innovative strategic resourcing models.
Manages key business operations activities and continuous improvement of processes. Directs process and reporting activities for organization and/or divisional/country to include financial, productivity, quality compliance, training, efficiency, etc. Oversees all intelligence provided to senior management.
Execute both the short and long term Customer Operations strategy in close collaboration with the commercial leadership team; partner with cross functional teams for development/procurement of all field based tools.
This role is responsible for managing market access initiatives including but not limited to integration with insurance plans, external organizations, health systems, universities and the surrounding community.
The Director of Field Operations is responsible for leading assigned field operations region. Identify goals, strategies and metrics to enable implementation and execution of tactics in order to achieve defined levels of profitability, safety/compliance, and customer service and people strategy.
Provides strategic input and thought partnership on product line and gives analytical direction to entry-level managers and all analysts. Also manages countrywide projects with significant and measurable business impact at the request of senior leadership.