In this role, the selected candidate must have an ability to respond quickly to business needs, identify opportunities for improvement in existing processes, break a project down into deliverables, task estimation, technical design, coding, testing and implementation of custom software solutions along with maintenance and feature enhancement of existing solutions.
Provide Helpdesk support to all personnel in their appropriate use of a wide variety of applications such as word processing, spreadsheets, databases, education-specific software end user client-server applications, web browsers, e-mail, etc. This includes stand-alone as well as networked applications.
The Operations Support Engineer is responsible for providing high-quality technical support for various Arcadia software offerings. This position works in concert with the Engineering, Infrastructure, , and Account Management teams to monitor system and job performance and ensure that issues are resolved completely and efficiently. Support Engineers deliver effective technical customer support to our rapidly growing customer base in a tiered escalation model.
Provide technical support to customers implementing & deploying Company solutions; investigate, design, & propose solutions to issues raised by customers; ensure that CaféX products are customer ready. .
The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
Perform root cause analysis on issues escalated to R&D using application logs and customer reports; communicate with internal and external customers to gather details, asses impact, and coordinate solutions and workarounds.