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$60K to $80K -Wakefield, MA
In this role, the selected candidate will be responsible for managing, coaching, developing and tracking staff performance to elevate delivery of quality and service standards in a fast paced, volume driven environment.
This position is responsible for implementing/supporting RRCA to solidify our performance results. In this role, the incumbent will drive continuous improvement across key business objectives and will interface with customers and senior management.
In this role, the selected candidate will improve our customer performance through the understanding of our processes, key customer issues and points of concern, along with conducting data analysis, reporting metrics, and implementing/supporting RRCA to solidify our performance results.
The Help Desk Manager is responsible for managing and coordinating the activities of the help desk which include investigating and resolving computer software and hardware issues to minimize down time and meet end users requirements.
In this role, you will coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.