The Client Support Analyst provides support for basic incident resolution and requests made to the support desk. They are the first point of contact for the client and are responsible for the initial assessment, triage, research, and resolution of basic incidents and requests.
In this role, you will be responsible for a specific book of clients or consultants and also work closely with Relationship Management and Consultant Relations teams, Investment Teams, Performance Measurement, Compliance, Operations and many other areas of the firm to perform their function.
The Client Executive is the trusted advisor to CIO's or senior decision makers on an identified DT 50 account; translating the customers business needs into the technical architecture best support by Dell Technologies.
A Client Services Analyst - Defined Benefits provides support to Client Services Team Leads and client contacts by serving as a subject matter expert and as a technical systems resource for the benefit plans and employee populations of their assigned clients through the daily administration of processes, case management and project work.
In this role, the selected candidate will drive new and existing client revenues to meet quota objectives. Lead and orchestrate the integrated sales process, utilizing the solutions selling process, for new clients and for new business within existing clients from pre-qualification to close.
In this role, the selected candidate will identify and engage appropriate DS internal resources and external ecosystem resources to deliver value to the customer ; leverage external Partners (SI, Consultants) & Influencers at the Account.
In this role, the selected candidate will maintain constant line of sight into all marketing activities executed regionally; serve as the key go-to person for the region to track, analyze and report the impact and marketing effectiveness for all marketing-driven activities.
In this role, the selected candidate will use judgment and discretion regarding new business acquisition and terminations for clients and internal partners (includes review of client contracts and documenting all new requirements and procedures within department and escalates areas of concern).
In this position, you will consult with clients in defining collaboration goals, success criteria and program strategy, in order to ensure the customer perception of value that leads to sales renewal and expansion
A Client Services Analyst -Health & Benefits provides support to Client Services Team Leads and client contacts by serving as a subject matter expert and as a technical systems resource for the benefit plans and employee populations of their assigned clients through the daily administration of processes, case management and project work. To fulfill this role, the Analyst will:
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$50K to $83K -Raynham, MA
In this role, your ability to accurately respond to questions and requests from multiple sources will be crucial to your success for an outstanding opportunity that will expand your problem solving skills.
The Client Development Associates (CDAs) are responsible for building and maintaining relationships with Global Market Intelligences client base, including asset managers, hedge funds, investment banks, private equity, consulting firms, corporations and other professional services companies.