In this role, the selected candidate will perform environment health checks as per the procedures and request provisioning; assist in coordinating changes to software configurations; design, code, and implement infrastructure software.
The IT Production Support Analyst role requires an individual with excellent interpersonal skills, as well as a strong understanding of various IT systems (both hardware and software) in order to provide excellent customer service.
In this role, you will be responsible for managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.
In this role, you will be responsible for the processing and support of complete, accurate, and timely valuation and financial statements for daily and monthly valued clients as well as the resolution of any problems that arise during the normal daily, weekly, or monthly valuation processes.
In this role, the selected candidate will provide technical support for the EPS, Oncore, and BL PACE instances working with the GSS Eagle AST Infrastructure, GSS AST Eagle Production Support and GSS AST Eagle Application Services teams for upgrades, migrations and infrastructure changes.
In this role, you will act as liaison between IT and Business units at senior level; Possesses knowledge of the business units objectives, processes, and products; Supports users in building business case, including cost/benefit analysis, risk assessment, and project scope.
In this role, you will executes routine and complex transactions / processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
In this role, the selected candidate will manage multiple functions including operational process improvement efforts, resolution of global supply chain challenges, on-time delivery commitments, forecasting, business analysis, and change management.