In this role, the selected candidate will actively manage day to day network backend operations including resolution of routing, switching, communication link, and bandwidth issues to meet a 99% uptime SLA.
In this role, you will deploy and maintain Windows7 and 8 clients, maintain Office and other common client applications. The selected candidate will operate and troubleshoot Windows Active Directory with an emphasis on security and group policy.
In this role, the selected candidate will assist with the installation and maintenance of several local area networks (LAN) and wide area networks (WAN) and related hardware and software systems supporting corporate users.
In this role, you will takes a lead role in the management of all phases of multiple, large scope, complex advanced voice and SIP enabled communication networks, projects, planning, design, procurement, implementation, and documentation.
In this role, the selected candidate will provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users, use the Incident Management System to document and manage incidents and work requests and their respective resolutions.