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$45K to $75K -Scottsdale, AZ
This position develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance.
In this role, you will manage all aspects of customer-facing support for our Revolution Parts service. This includes phone, email, and chat communication with our customers (auto dealerships) in the US.
The Customer Care Technical Analyst installs, troubleshoots, and supports hardware, application servers, databases, and application software for assigned products for both external and internal systems.
In this role, the candidate will work with the marketing team to design, order, and coordinate delivery of advertising materials and communications media to effectively symbolize the service and products of the company to customers.
In this role, the selected candidate will provide dedicated technical support for utility scale customers and be part of the help chain for resolving pervasive service and design issues; create, edit, and/or review application notes, white papers, MOP documentation, and industry publications.