In this role, the selected candidate will define the To-be state of business process and workflow as expected by customer (user and IT teams) along with thought leadership inputs, refinements and improvements which will help the customer to achieve objectives faster and in efficient manner.
In this role, you must have strong analytical and business analyst skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
In this role, the selected candidate will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
The Customer Care Technical Analyst installs, troubleshoots, and supports hardware, application servers, databases, and application software for assigned products for both external and internal systems.
In this role, the selected candidate will recommend changes in product, process and service improvement in development and configuration; presents high-level benefits of recommendation and explains rationale for selection over alternative solutions.
In this role, the successful candidate will formulate logical statements of business requirements, research and evaluate alternative solutions and recommend the most efficient and cost effective solution for system design.
In this role, the selected candidate will serve as the liaison between the customer community (internal and external customers) and business owners representing access and delivery procedures and the customer experience.