The sr manager, operational excellence and continuous improvement leads a team that drives improved customer experience and efficiencies through the successful management and continuous improvement of key contact center and cross-functional processes.
In this role, you will support project feasibility and business case development, matching projects to the strategic priorities of the organization. Determine applicability of project ideas to strategic plans and priorities.
This position will support the General Manager and the operations team in cost control and accountability of all operations targets. The right candidate has a strong accounting or systems background and can analyze and recommend improvements. He or she also must have strong interpersonal skills to work with the team to implement these improvements.
In this role, you will be responsible to work as a visible and credible change agent with facility leadership to help build a culture that engages in complex problem resolution and process improvement.