Supports the established processes and systems to enhance customer service. Provides coaching to staff to enhance customer service skills and ensure patients and internal employees and providers receive excellent customer service.
Serves as a role model to improve and mentor behaviors that enhance employee and patient satisfaction. Aligns care delivery with service expectations to facilitate patient and employee satisfaction and retention.
The Clinical Case Manager is part of the clinical care team and responsible for collaboration with clinical team members, patients and families to facilitate unmet health care needs within the context of the Patient Centered Medical Home (PCMH) model at NATIVE HEALTH.
The Manager provides highly skilled expertise in clinical/nursing informatics, including performance and outcomes, clinical reports and decision support, clinical documentation, and practice/policy redesign.