Welcome to Customer Success Manager Careers
Customer Success Managers play a vital role in maintaining client relationships and ensuring customer satisfaction. Their job involves understanding customer needs, developing customer relationship strategies, and resolving customer issues promptly. At Ladders, you can find some of the top Customer Success Manager positions in major companies across the country that pay over $100k annually.
Roles and Responsibilities of a Customer Success Manager
Customer Success Managers are responsible for client satisfaction, customer retention, and contributing to the overall growth of the business. They work closely with the sales teams to ensure a smooth customer experience and to resolve any issues that may come up. They are pivotal in maintaining client relationships and generating repeat business.
Why Choose a Career as a Customer Success Manager?
Choosing a career as a Customer Success Manager enables you to work at the forefront of customer interaction, providing an unmatched level of service that sets the company apart from its competitors. If you are passionate about customer service and enjoy problem-solving, a role as a Customer Success Manager could be ideal for you.
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Customer Success Manager Jobs
$86K - $130K *
The Customer Success Manager at Inovalon is responsible for ensuring customers achieve their desired outcomes while using the company's products and services, driving adoption, renewals, expansion, an...
4d ago
 •  5 - 7 years exp. •  Healthcare$90K - $131K *
Lead a dynamic Customer Success team to provide top-tier service to mid-sized, fast-growth customers in North America portfolio at Adyen.
3d ago
 •  5 - 7 years exp. •  Finance & Insurance$95K - $130K *
Perchwell is seeking a talented Manager, Customer Success to lead a team and manage client relationships in a rapidly scaling SaaS company based in NYC. The role involves overseeing customer lifecycle...
4d ago
 •  Less than 5 years exp. •  Real Estate & Construction$75K - $119K *
The Customer Success Manager at Education Week will be responsible for managing enterprise customers' post-sale experience, ensuring customer satisfaction, retention, and expansion...
2d ago
 •  Less than 5 years exp. •  Education, Government & Non-Profit$80K - $121K *
As a Customer Success Manager at Instabase, you will be responsible for driving business value for enterprise customers by implementing adoption and growth strategies, collaborating with internal team...
Today
 •   Information Technology$75K - $108K *
The Customer Success Manager at Vidyard will be responsible for ensuring customers gain full value from the Vidyard platform, managing key accounts, and driving adoption. This remote role in Canada in...
5d ago
 •  Less than 5 years exp. •  Consumer Technology$120K - $150K *
The Customer Success Manager at Planful is responsible for building strong relationships with prestigious clients, maximizing the value of the Planful platform, and ensuring client renewals through le...
Today
 •  5 - 7 years exp. •  Information Technology$80K - $121K *
The Customer Success Manager at Trellix Solutions is responsible for driving customer loyalty, adoption, and implementation of cybersecurity solutions. This role involves building trusted relationship...
3d ago
 •  5 - 7 years exp. •  Consumer Technology$69K - $118K *
Seeking a Customer Success Manager to lead satisfaction, retention, adoption, operations, and revenue efforts for Integral Ad Science's partners. Responsibilities include managing client relationships...
3d ago
 •  Less than 5 years exp. •  MediaMembers who searched for Customer Success Manager, also searched for:
$80K - $121K *
The Customer Success Manager at SPINS will be responsible for managing a book of business, renewing and growing clients' business, and acting as a trusted advisor to help clients derive maximum value...
1w ago
 •  Less than 5 years exp. •  Business Services$80K - $120K *
The Customer Success Manager at CallMiner is responsible for managing customer relationships, ensuring customer satisfaction, and driving business value through conversation intelligence solutions...
4d ago
 •  Less than 5 years exp. •  Enterprise Technology$100K - $140K *
Customer Success Manager at Radar, responsible for supporting small and mid-size customers in leveraging location-based products to drive business impact. Opportunity to shape a new CS function with a...
6d ago
 •  Less than 5 years exp. •  Business Services$80K - $121K *
The Customer Success Manager (CSM) - LATAM at Rapid7 will act as a trusted advisor for customers, ensuring they maximize the value from their R7 investment by building strong relationships, providing...
6d ago
 •  Less than 5 years exp. •  Enterprise Technology$65K - $97K *
The Customer Success Manager at Southern Glazer's Wine & Spirits is responsible for managing the juncture between the Customer Success team and the National Accounts On-Premise customers, optimizing c...
Today
 •   Transportation$70K - $101K *
Seeking a Customer Success Manager to manage accounts, improve customer success processes, engage with customers, provide insights, and drive success metrics at Amplemarket, a fast-growing AI-powered...
4d ago
 •  Less than 5 years exp. •  Enterprise Technology$65K - $108K *
Customer Success Manager at Smartsheet managing large accounts in the EMEA region, focusing on customer satisfaction, product use, and retention.
2d ago
 •   Enterprise Technology$80K - $100K *
FieldClock is seeking a Customer Success Manager based in California to manage relationships with top tier customers, provide proactive support, and ensure customer satisfaction. The ideal candidate s...
6d ago
 •  Less than 5 years exp. •  Consumer Technology$80K - $120K *
Seeking a Customer Success Manager to cultivate lasting customer relationships, drive successful deployment of solutions, and ensure customer satisfaction...
Today
 •  Less than 5 years exp. •  Enterprise Technology$110K - $135K *
Seeking a qualified Customer Success Manager to foster strong relationships and growth within existing customer base at a healthcare tech startup in Los Angeles...
6d ago
 •  Less than 5 years exp. •  Enterprise Technology$75K - $119K *
The Customer Success Manager at JAGGAER is responsible for developing trusted relationships with customers, driving product adoption, and ensuring customers achieve full business value from the soluti...
2d ago
 •   Enterprise Technology$57K - $115K *
The Customer Success Manager at Meltwater is responsible for ensuring customer satisfaction and success by driving product adoption, mitigating risks, and conducting user trainings. They collaborate w...
6d ago
 •  Less than 5 years exp. •  Media$75K - $119K *
The Customer Success Manager at Stenograph LLC is responsible for driving adoption and growth of Enterprise Sales solutions, acting as a central liaison between sales and internal resources, and ensur...
1w ago
 •  Less than 5 years exp. •  Legal & Accounting$75K - $119K *
The Customer Success Manager at Stenograph LLC is responsible for driving adoption and growth of Enterprise Sales solutions, acting as a central liaison between Enterprise Sales and internal resources...
1w ago
 •  Less than 5 years exp. •  Legal & Accounting$75K - $119K *
Drive customer adoption and revenue growth by leading onboarding, account management, and advocacy for a SecretOps platform. Collaborate with internal teams to ensure exceptional customer experience a...
1w ago
 •  Less than 5 years exp. •  Media$80K - $121K *
The Customer Success Manager at lulafit will be responsible for managing client relationships, ensuring client satisfaction, and driving operational excellence across a portfolio of buildings in comme...
3d ago
 •  Less than 5 years exp. •  HealthcareFrequently Asked Questions (FAQ)
What is the average salary for a Customer Success Manager job?
According to Ladders’ database, the average salary for a Customer Success Manager job is $100,000 annually. This may vary depending on the company, location, and years of experience.
What skills are needed for a Customer Success Manager job?
Customer Success Managers are required to have excellent communication and problem-solving skills. They should be customer-orientated and have the ability to build and maintain strong customer relationships. Proficiency in CRM software is also a necessity.
What does a Customer Success Manager do?
A Customer Success Manager works with customers to ensure that they are getting the most value from their product or service. This can involve troubleshooting, offering advice on how to use the product more efficiently, or resolving issues that may arise.