The Laboratory Information Management System (LIMS) used by the Department of Health and Mental Hygiene the Public Health Laboratory the ability to electronically track specimens through the testing process from initial accession of specimens to the result reporting. The system is critical to the daily operation of the laboratory.
Troubleshoot and resolve hardware, software and network connectivity issues efficiently and accurately and escalate more complex, time-consuming issues to the Sr. Service Desk Engineer, other IT teams or 3rd party vendors when necessary.
As Technical Support Engineer, Imaging Clinical Applications and Platform (ICAP), you will deliver world class service to support customers throughout the solution lifecycle, including implementation and service processes.
The Application Support Engineers are responsible for the Build Engineering, Operations, Monitoring and Deployment of our Platform Tools offerings. This includes the development of automated deployment solutions.
Provide technical feedback to engineering concerning product changes / enhancements. May be called on - site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
In this role, the selected candidate will escalate all Major Incidents in the Major Incident Manager or Problem Manager; identify and escalate problems and major failure of servicedentify and escalate problems and major failure of service.
Uphold high standards for timely issue resolution; contribute expertise to the management of existing and new IT products and services; define workarounds for known errors and initiate process improvements.