Uphold high standards for timely issue resolution; contribute expertise to the management of existing and new IT products and services; define workarounds for known errors and initiate process improvements.
Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customers satisfaction; provides collaboration, communication, and coordination with internal team, clients, project managers, project leads, and/or contractors.
Proactively monitor the company applications to capture potential issues (e.g. alerts, performance) before they occur. Keep clients updated with any issues with the Software. Ensure Clients are provided with Upgrades, patches and/or service packs as required.
The Informatics System Support Engineer serves as the Informatics Subject Matter Expert (SME) for assigned Informatics solutions, and will be accountable for service readiness and product life cycle management of these products to meet all functional and business objectives.
The Application Support Engineers are responsible for the Build Engineering, Operations, Monitoring and Deployment of our Platform Tools offerings. This includes the development of automated deployment solutions.
Utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the fulfillment center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the fulfillment center and serves as a resource to technical support technicians while also acting as a representative of the it department to internal customers. Amazon seeks individuals who are willing to work hard, have fun, and join us in making worldwide history.
Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer's satisfaction; provides collaboration, communication, and coordination with internal team, clients, project managers, project leads, and/or contractors.
The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.