This position involves project management, business management and relationship management with assigned client accounts; cultivate client partnerships to ensure joint alignment of short and long-term goals.
This involves maintaining and developing customer relationships, managing customer satisfaction, delivering contract commitments within cost targets and helping to identify potential additional business opportunities within accounts.
In this role, the selected candidate will monitor service delivery quality, cost and track profitability of contract and assist in continuous improvements of delivery processes and quality. Ensure service assurance audits at all customer touch points through feedbacks to all stake-holders to ensure gaps are bridged.
In this role, you will guide the overall management and execution of Telecommunications Engineering projects including managing overall technical deliverables that insure successful deployments to meet plan required dates.
In this role, you will be managing the operations of a business. The selected candidate will be responsible for ensuring all ongoing work is delivered timely and with quality to plan sponsors and plan participants.
The Service Client Delivery Manager will manage client relationships and will drive implementation of projects and other initiatives post contract; this position involves project management, business management and relationship management with assigned client accounts.