In this role, you will drive methods adoption and act as an expert in how to cost effectively deliver the Client Service Team's/Service Delivery Team's process and/or project requirements and deliverables
The Service Client Delivery Manager will manage client relationships and will drive implementation of projects and other initiatives post contract; this position involves project management, business management and relationship management with assigned client accounts.
This position involves project management, business management and relationship management with assigned client accounts; cultivate client partnerships to ensure joint alignment of short and long-term goals.
In this role, the selected candidate will monitor service delivery quality, cost and track profitability of contract and assist in continuous improvements of delivery processes and quality. Ensure service assurance audits at all customer touch points through feedbacks to all stake-holders to ensure gaps are bridged.
In this role, you will guide the overall management and execution of Telecommunications Engineering projects including managing overall technical deliverables that insure successful deployments to meet plan required dates.
In this role, you will lead and facilitate updates for all applicable business requirements documents, procedural documents for plan provisions, administrative events, interface documentation, and delivery channel documentation.
In this role, you will be responsible for planning and scheduling network and telecommunication system upgrades. The selected candidate will develop a system for reliably reporting performance metrics within the environments.
The SDM is responsible for successfully incorporating new technologies and services into the day-to-day operations, management, and support that ensures a world-class service experience for our business.