Responsible for the strategic management and overall operations of the Team Member Support Services. Establishes and maintains Service Level Agreements, Customer Service Guidelines, policies and procedures.
Evolve program and project management capabilities, improve delivery of solutions to business clients, and leverage project management knowledge across the IT organization and establish positive and collaborative relationships with customers and demonstrate a clear understanding of both internal and external customer requirements and measurement criteria.
Develops and implements total rewards programs. Evaluates the effectiveness of existing policies, guidelines, architecture and procedures. Recommends plan revisions as well as new plans which are cost effective and consistent with market trends, best practices and company objectives; coordinates implementation and provides guidance to constituents.
Support the success of the organizations strategic business plan Coach and counsel leaders to optimize the human capital around employee engagement, organizational effectiveness, employee relations, change management, learning & development, and performance management.
Provide consistent guidance and direction to managers in the handling of various employee matters, including promotion and performance discussions, progressive disciplinary recommendations, associated documentation, and preparation for employee conversations.
As a key member of the organization, you will function as a broad-based Human Resource Manager who serves as a facilitator in change management requiring the ability to adapt and to think creatively in response to the complexity of multiple and diverse challenges and act as a consultant and advisor to all employees within the facility.
Facilitate resolution of Human Resources issues in a timely manner and thrive in periods of intense activity. Responsible for coaching and directing performance management, employee relations, terminations and conflict resolution.