A qualified candidate will be expected to analyze industry trends and competitor actions, then adjust coverage forms accordingly; evaluate and implement pricing adjustments by individual state marketplaces to maintain profitability; develop and implement business plans to maximize profit and growth for individual state portfolios with profit and loss accountability.
The Application Support Engineers are responsible for the Build Engineering, Operations, Monitoring and Deployment of our Platform Tools offerings. This includes the development of automated deployment solutions.
Coordinate and triage software issues from the Help Desk, assist with the deployment of fixes & enhancements; responsibility for design, monitoring and reporting of automated testing & regression suites.
Monitor, and help establish, the performance standards for the manufacturing process and the systems which control them. Maintain process databases and provide timely and routine feedback to those responsible for the performance.
The selected candidate will work closely with Harrisburgs Traffic Division supervisory and managerial staff to bolster the companys support for transportation systems management and operations endeavors.
Proactively monitor the company applications to capture potential issues (e.g. alerts, performance) before they occur. Keep clients updated with any issues with the Software. Ensure Clients are provided with Upgrades, patches and/or service packs as required.
The individual will work closely with other teams, especially those providing engineering, infrastructure (server hardware/OS, NAS, SAN, network), project management, and lower-tier client support services.