Utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the fulfillment center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the fulfillment center and serves as a resource to technical support technicians while also acting as a representative of the it department to internal customers. Amazon seeks individuals who are willing to work hard, have fun, and join us in making worldwide history.
Proactively monitor the company applications to capture potential issues (e.g. alerts, performance) before they occur. Keep clients updated with any issues with the Software. Ensure Clients are provided with Upgrades, patches and/or service packs as required.
Coordinate and triage software issues from the Help Desk, assist with the deployment of fixes & enhancements; responsibility for design, monitoring and reporting of automated testing & regression suites.
Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer's satisfaction; provides collaboration, communication, and coordination with internal team, clients, project managers, project leads, and/or contractors.
A qualified candidate will be expected to analyze industry trends and competitor actions, then adjust coverage forms accordingly; evaluate and implement pricing adjustments by individual state marketplaces to maintain profitability; develop and implement business plans to maximize profit and growth for individual state portfolios with profit and loss accountability.
The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.
The Application Support Engineers are responsible for the Build Engineering, Operations, Monitoring and Deployment of our Platform Tools offerings. This includes the development of automated deployment solutions.
The individual will work closely with other teams, especially those providing engineering, infrastructure (server hardware/OS, NAS, SAN, network), project management, and lower-tier client support services.