The Consumer Business Operational Risk & Control (CBORC) Issues Manager is responsible for driving the end to end process spanning the life cycle of a business issue including: identification and documentation, root cause analysis, remediation planning, status monitoring and reporting, and closure activities.
In this role, the selected candidate will maintain and improve customer service levels for all business units served; ensure clear communications among business units and understanding of new and changing business requirements.
In this role, the selected candidate will continuously review all operational processes, policies, systems, assets and methodologies and will develop strategic and tactical operational plans which aligns with the objectives and strategies of the company.
In this role, the selected candidate will assist central team to drive operational logistics including optimizing resource allocation across teams, measuring progress against sales goals, and assisting in key sales management meetings.
In this role, the selected candidate will confer with management personnel to establish production and quality control standards, develop budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.
In this role, the selected candidate will be responsible for partnering with team members to provide incentive compensation plan design and administration is both motiving for the sales force and aligns with the business goals.
The Senior FM is the lead manager on site. In consultation with senior account leadership, oversee the operation, staffing, performance and development of a team of highly skilled technicians and managers in delivering Material Handling, Industrial Automation and Robotics services in a 24x7 logistics environment.