The role holder will interact with a range of stakeholders across all levels of the organization including Business Managers, General Market Managers, Bankers, Client Service and Product staff, Legal, Compliance, Internal Audit, and Operations & Technology.
In this role, the selected candidate will prepare System Development Life Cycle (SDLC) documents including deliverables checklist, business requirements, detailed design specifications, QA & UAT test plans and post-implementation reviews.
Utilize knowledge of business processes to analyze and interpret data to provide recommendations to leadership on trending, benchmarks and correlations between behaviors and results to improve the business function.
Participating in and leading project workstreams, writing and reviewing business requirements, testing new development, participating in the conversion process for client onboarding projects, and process documentation.
Formulate and apply mathematical modeling and other optimizing methods to develop and interpret information that assists management with decision making, policy formulation, or other managerial functions.
Update / distribute daily/weekly/monthly operations reports; development of reporting tools to support business requirements; coordinate with education group and other partners on business update needs to meet deadlines.
Overseeing the weekly data extraction for accuracy and completeness, and compiling various executive supply summary reports with latest resolution status updates, which are issued to senior leadership in the gms and commercial organizations.
The Business Operational Risk Manager (BORM) represents the First Line of Defense for Operational Risk within Legal EA, implements the Standard Chartered Operational Risk Framework (ORF), and supports the Group's Operational Risk strategy and associated operational risk procedures to ensure that operational risk is effectively managed at the business unit level.