In this role, the selected candidate will be responsible for establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework using industry standard ITSM tools across organization.
In this role, you will maintain the infrastructure reliability through utilization of change management process. The selected candidate will drive simplification and standardization of process across Infrastructure Services.
In this role, the successful candidate will prepare and report project status on a regular basis, including metrics needed for various risk groups; work with stakeholders to ensure project scope definition to meet business objectives.
In this role, you will develop new business or expand the product line with the client as applicable. Manage customer enhancement programs including all bid and schedule estimates and management approval activities.