As a Service Engineer, your responsibilities are much more than keeping machines running. You are responsible for the overall success of our equipment at the customer's site, and for creating and maintaining a positive customer experience.
As a field service engineer, you will work in a laboratory environment, and having a solid understanding of Agilents portfolio, and continuously learning about new instruments, software and consumables, is key to our success.
As a recent graduate in Chemistry, Biochemistry, Biology, or Electrical Engineering you have the responsibility of supporting our clients for on-site installation, implementation, maintenance and repair of many of the quality products that we manufacture and sell.
Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management.
This position will be responsible for technical support for the Americas Retail Channel. The focus of this position will be to provide OEM and end-user support for all CPI products sold into the market segment with a primary focus of providing field technical support for the BNR.
Install and configure new computer hardware and software (mostly Windows based) for clients at the customer site; perform installations, repairs, upgrades and complete configuration of Computer and related peripherals at the customer site.
Successful candidate must be familiar with troubleshooting/repair practices and principles coupled with experience using standard test equipment network analyzers and fiber optic testers found in a large-scale systems operational/engineering environment.
As a Field Service Engineer, you will travel from your home to customer sites in a regional area to work on a project through completion. In this hands-on role, you will own the project, working from start-up, commissioning, troubleshooting, through to completion of your project.
As a field service engineer, you will work at a variety of labs, so having a solid understanding of Agilents portfolio, and continuously learning about new instruments, software and consumables, is key.