In this role, the selected candidate will be responsible for understanding the end to end workflow of dispatch systems within client; will support the expansion of the CO tablet application and other dispatch related systems within Verizon's network.
In this role, you will be responsible for
assist staff with the installation, configuration, and ongoing usability of Audio/Video Equipment in conference rooms, Video Camera and Video Streaming, desktop computers, peripheral equipment and software within established standards and guidelines.
In this role, the selected candidate will work on a small to mid-sized team, and will be directly involved with customers facing support needs, customer onboarding, reports generation, quality assurance testing of front end controls and UX, contribution in story estimation and grooming as well as supporting the product owners and development team to satisfy questions and concerns.
In this role, the successful candidate will creating and presenting data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process.
In this role, the selected candidate will be responsible for providing answers to clients by identifying problems; researching answers; delivering technical trainings, product demonstration & workshops.
In this role, the selected candidate will develop and foster internal relationships across the corporation; provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.
In this role, you will review internal server security policies in terms of end-user rights and folder management, and take corrective action as necessary, as well as suggest future improvements to management.