Represents clients internally and works independently to coordinate with other functions to develop, coordinate, and implement client systems, complete projects, solve unique problems, and address ad hoc service needs.
Collaborates with Partner Services account team to ensure business opportunities are proactively communicated and establishes and maintains transparency to market leadership on resource allocation for specific accounts.
The Client Services Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals and objectives designed to provide the highest level of customer service for clients and prospects.
Working in partnership with the National Account Manager (and Account Manager where applicable), this position maintains consultative working relationships with investment and other key contacts at Financial Institutions National Account firms. Primary responsibilities include:
Working under the authority of a Partner, the Risk Advisory Services Senior Manager is responsible for managing and delivering high value solutions to multiple clients in the areas of Internal Auditing and internal control, including business risk assessment and Enterprise Risk Management, business process improvement, Sarbanes-Oxley compliance, information technology audit & control, financial and operational audit, business conduct and fraud/forensic investigations.
Facilitate internal review meetings to ensure that studies/projects are progressing as expected; facilitate scientific discussions with the client, Study Director and scientific and regulatory experts.