Leads, supports and facilitates requirements and design sessions. Documents business and functional specifications used for software design and development including software traceability matrices and use case diagrams.
Manage and advise the clinical needs assessment and requirements gathering process by meeting with stakeholders to define the business and functional requirements following user centric design best practices;
Promote and maintains a favorable work environment for yourself and others to assist in the overall mission of the medical colleges and hospital. Advocates within the organization(s) for the projects to which are assigned, the business and strategic goals they are intended to meet.
Previous experience with customer enrollment data and workflows including the acceptance and processing of enrollment files from the NY State of Health, Maximus and Dept of Social Services (Roster processing).
Serves as technical and subject matter expert for initiatives involving the end to end life cycle of customer touch points, including web, phone/IVR, social media and traditional correspondence channels.
Perform required configurations to meet the business requirements and develops test scenarios and test data to completely test new functionality being added to the SAP implementation. Fully documents the results of all testing.
Construct and analyze current state work flows by combining inputs from staff members and stakeholders to develop recommendations on future state process operations, which optimizes business processes, work flow, organizational structure and leveraging technology.