In this role, the selected candidate will resolve customer enquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions; provide root cause analysis and issue resolution guidance to remote Systems Operations, Development and Quality Assurance teams.
In this role, the selected candidate will work with technical and business users to analyze business/clinical needs, create specifications and oversee the implementation of new applications, functionalities, enhancements, upgrades, and modifications.
In this role, the selected candidate must have experience developing value-add technical solutions across the Finance and Client Services organizations, inclusive of a good understanding of Partnership Accounting, LP Reporting and PE-related Performance Reporting.
The position will entail responding to requests in a timely fashion (and escalating as necessary), coordinating cross-team efforts, documenting procedures, ensuring consistency, escalating systemic issues for prioritization, and automating processes as you see fit.
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$100K to $140K -New York City, NY
In this role, you will involved and contributed to the requirements gathering, analysis and conversion of business requirements to high level technical design and technical specs, development, Unit/SIT testing, implementation, delivery documentation and support.
In this role, you will be responsible for
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In this role, you will be responsible to create, update and maintain appropriate documentation including on-boarding processes and procedures, operational issue tracking and resolution reporting, ticket management and validation analysis checklists.
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