In this role, the selected candidate will design and implement application configurations to meet business process and application requirements; review and approve technical specifications and conduct code walk-through.
In this role, you will researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
In this role, you will be responsible for
troubleshooting, configuring, and installing camera network and data center components including IP cameras, wireless network infrastructure including mesh/backhaul radios, routers, switches, physical and virtualized servers, SAN storage, video management software, and client workstations.
The candidate should have a broad understanding of supply chain and PDM and will be able to provide solution to business process and requirements in terms of new design, configuration and business process change for implementation and/or extending of existing applications and will be able to lead IT process improvement initiatives.
As a member of the On Site Service (OSS) team associate will provides quality support with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers through telephone support (help desk) and field support (service requests and on site problem resolution).
In this role, the selected candidate will respond to, research and resolve trouble reports and system alarms to determine problem severity and diagnose, determine and execute appropriate response actions.
In this role, you will coordinate resources during Performance and Stress testing phase to assure that developed solution satisfies client requirements including but not limited to developing test scripts, setting up test data, and assisting with activities relating to unit, performance, integration, conversion and cut-over testing, particularly packaged application configurations.
In this role, you will process and monitor transactions, perform audit / reconciliation activities and / or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.