In this role, the selected candidate will be responsible for the ongoing support of our global HR systems, troubleshooting issues as they arise (often in partnership with other Company department's systems teams), and providing support for new features/functionality for development, testing, and implementation.
In this role, you will be responsible to develop a thorough understanding of the PensionGold software products and extensions to be able to successfully install and maintain the software environments used by the products.
In this role, you will coordinates with technical leads to ensure new services align to road maps and to understand the impact on the organizations information architecture.Makes recommendations for improvements and changes as needed.
The ideal candidate is data driven and holds technical experience actively managing the integrated operations of our Marketing Automation System (MAS) and CRM. Understanding how to configure these technologies to work in harmony to support Sales & Marketing business processes, as well as campaign workflows, is critically important to be successful in this position.
Responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.